We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding the company's products and overall incoming communication channels. In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
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Responsibilities
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams at the company in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using the company's products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
Requirements
- Bachelor’s degree in any major (Preferred).
- 0 - 1 year of experience in call center or customer service roles.
- High fluency in the English language, especially speaking and communicating verbally (Must).
- Excellent typing skills (Must).
- Flexible to work in different shifts in Khobar - On-site (Must).
- Comfortable and skilled in delivering training (Preferred).
- Willing to work hard and with autonomy to handle customer cases till case resolution.
- Naturally strong in communication, with a great ability for problem-solving.
- Comfortable in conducting routine tasks while maintaining quality standards.
