Customer Support Specialist

The Customer Support Specialist - Branches role is designed to assist customers in their banking requirements by delivering high-quality service while projecting ADIB’s professional image in all interpersonal dealings.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels, e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products and services and directing customers to the respective service areas.
• Performing general administrative work, which may include preparation of memos, customer letters, and filing.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

Requirements

• Knowledge of ADIB’s Retail & Institutional Banking products and services.
• Knowledge of ADIB’s Operational Policies and Procedures.
• Familiarity with UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Cross-sales knowledge.
• Computer skills.

This position is for UAE Nationals only.