Customer Support Specialist

About
Role: Customer Support Specialist - Branches
Location: Abu Dhabi

Job Description
Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting the company's professional image in all interpersonal dealings.

Key Accountabilities of the role:

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries in a pleasant manner regarding the company's products & services and directing customers to the respective service areas.
• Performing general administrative work which may include preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on account of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

• Knowledge of the company's Retail & Institutional Banking products & services.
• Knowledge of the company's Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all Regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

This position is for UAE Nationals only.