Customer Support Specialist

The Customer Support Specialist is responsible for assisting customers in their banking requirements by delivering high-quality service while projecting the company's professional image in all interpersonal dealings.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels, such as incoming mail and fax.
• Handling general walk-in inquiries regarding the company's products and services and directing customers to the respective service areas.
• General administrative work, including the preparation of memos, customer letters, and filing.
• Delivery of cheque books and ATM cards to customers.
• Handling and delivering captured card issues for customers.
• Delivery of covered cards to customers.
• Delivery of returned cheques to customers.
• Performing any other responsibilities entrusted by Branch management from time to time.

Requirements

• Knowledge of the company's Retail & Institutional Banking products and services.
• Knowledge of the company's Operational Policies & Procedures.
• Knowledge of UAE banking practices, regulations, and risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of Cross Sales.
• Computer skills.

This position is for UAE Nationals only.