As a CX analyst at talabat, you will play a key role in supporting the CX Operations and Policy teams by providing quantitative insights that drive improvements in customer experience. You will work closely with data teams to define new metrics, design automated dashboards, and analyze large datasets to uncover actionable insights. This role requires strong analytical skills, attention to detail, and the ability to translate data into meaningful recommendations.
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Responsibilities
- Extract, transform, and analyze data
- Write efficient SQL queries to pull and clean large datasets across multiple sources
- Build scalable, self-serve dashboards using BI tools such as Looker, Tableau, or PowerBI
- Maintain data hygiene and ensure consistency across reporting layers
- Identify CX gaps and improvement areas
- Analyze various sources - order journeys, customer contacts, funnel drop-offs etc to uncover root causes and opportunities
- Proactively surface anomalies, trends, and emerging pain points before they escalate
- Deliver structured insights that are actionable
- Package analysis into clear business narratives tailored to cross-functional stakeholders
- Prioritize recommendations based on customer impact and business feasibility
Requirements
- 2 to 4 years of experience in analytics, ideally from tech ecosystems
- Strong SQL skills and hands-on experience with BI tools like Looker, PowerBI, or Tableau
- High proficiency in Excel and Google Sheets for quick analysis and reporting
- Ability to break down ambiguous problems, map journeys, and run root cause analyses
- Clear communicator who can simplify complex data for non-technical stakeholders
- Fast, independent working style with strong attention to detail
Location: City Walk
