The CX Insights / VoC Analyst converts customer feedback and performance data into actionable insights that drive decision making, journey prioritization, and measurable improvements.
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Location
Riyadh, Saudi Arabia
Key Responsibilities
-
Voice of Customer
- Manage VoC programs including NPS, CSAT, CES, surveys, complaints, and verbatim analysis
- Design survey frameworks and sampling methodologies
- Ensure feedback loops are closed with business stakeholders
-
Data & Analytics
- Analyze trends, drivers, and root causes behind customer sentiment
- Produce dashboards, reports, and executive‑ready insights
- Integrate operational, digital, and CX data for holistic analysis
-
Insight to Action
- Translate insights into clear improvement opportunities
- Support prioritization of CX initiatives based on impact and effort
- Track benefits and outcomes of CX actions
Experience & Skills
- 3 - 5 years in CX analytics, VoC, or business intelligence
- Strong analytical skills (Excel, dashboards, CX platforms)
- Ability to simplify complex data into clear narratives
- Experience in healthcare or service environments preferred
Why Join Us
- Competitive salary aligned with the market.
- Multicultural and hybrid working environment.
- Private Medical Insurance.
- Employee Wellbeing Benefits.
- Educational Development Program supporting continuous learning and growth.
