CX Insights / VoC Analyst

The CX Insights / VoC Analyst converts customer feedback and performance data into actionable insights that drive decision making, journey prioritization, and measurable improvements.

Location
Riyadh, Saudi Arabia

Key Responsibilities

• Voice of Customer

  • Manage VoC programs including NPS, CSAT, CES, surveys, complaints, and verbatim analysis
  • Design survey frameworks and sampling methodologies
  • Ensure feedback loops are closed with business stakeholders

• Data & Analytics

  • Analyze trends, drivers, and root causes behind customer sentiment
  • Produce dashboards, reports, and executive‑ready insights
  • Integrate operational, digital, and CX data for holistic analysis

• Insight to Action

  • Translate insights into clear improvement opportunities
  • Support prioritization of CX initiatives based on impact and effort
  • Track benefits and outcomes of CX actions

Experience & Skills

• 3 - 5 years in CX analytics, VoC, or business intelligence
• Strong analytical skills (Excel, dashboards, CX platforms)
• Ability to simplify complex data into clear narratives
• Experience in healthcare or service environments preferred

Why Join Us

• Competitive salary aligned with the market.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program supporting continuous learning and growth.