Company logo hidden

CX Lead and Project Manager

Unlock employer Dubai, United Arab Emirates Posted: 03 Nov 2025

Financial

  • Estimate: $80k - $120k*
  • Zero income tax location

Accessibility

  • Office Only
  • No Relocation Support
  • Visa Provided

Requirements

  • Experience: Unspecified
  • English: Professional

Position

About the Job:

  • Able to produce and exercise rigorous test procedures and recognize errors.
  • Ensure all journey designs are customer-centric and respond to client feedback and needs.
  • Undertake and present user experience research to inform the design for optimal user experience.
  • Understanding of the customer journey end-to-end.
  • Foster innovation and an audience focus to ensure the Department’s digital experiences are contemporary, innovative, and meet customer needs.
  • Detect and track digital/process defects and inconsistencies.
  • Provide timely solutions for identified gaps.
  • Facilitate customer and frontline feedback to enhance the customer experience.
  • Analyze client data/information to enhance customer experience.
  • Responsible for running and delivering all projects under the umbrella of RBG CXCG.
  • Ensure all projects are delivered on-time, within scope, and within budget.
  • Assist in defining project scope and objectives, involving all relevant internal stakeholders while ensuring technical feasibility.
  • Develop a detailed project plan to monitor and track progress.
  • Establish and maintain relationships with third parties/vendors.

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.

Unlock employer & apply directly

Location: United Arab Emirates (On-site)

Work Conditions: Full-time

Language Requirements: Not explicitly stated.

Apply Direct

Jobs you might like   View all jobs

About Banking and Financial Services Company

Company details are hidden. Subscribe to view full company profile.

Ready to apply for this role?

Apply Direct