CX Lead and Project Manager job in Dubai

Position

The CX Lead and Project Manager is responsible for ensuring all journey designs are customer-centric and responsive to client feedback and needs. This role involves undertaking and presenting user experience research to feed into the design process, optimizing the user experience across digital platforms. The individual will detect and track digital/process defects, providing timely solutions to enhance customer experience. Additionally, the role encompasses running and delivering all projects under the umbrella of RBG CXCG, ensuring they are completed on-time, within scope, and within budget.

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Responsibilities

Produce and exercise rigorous test procedures and recognize errors
Foster innovation and a customer-focus to ensure contemporary digital experiences
Analyze client data to improve customer satisfaction through digitized experiences
Collaborate closely with other team members and departments to enhance service standards
Escalate concerns to management when required

Required Skills

Professional, proactive, and customer-centric approach with respectful communication
Strong analytical ability to comprehend data and provide logical insights and resolutions
Exceptional stakeholder engagement skills for problem resolution
In-depth understanding of retail banking products, services, processes, and system complexities

Location
United Arab Emirates

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