CX Solution Advisor

As the CX Solution Advisor (SA), you will be the go-to person for any CX solution or product questions within the sales team. You will leverage your deep expertise in specific CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current footprint to maximize value for their organization.

Responsibilities

• Provide deep solution-specific expertise to support new sales and adoption for key customers.
• Deliver both standard and customized/personalized solution demonstrations to show customers the value of the company.
• Support the Account Team by delivering solution presentations and events to identify and qualify new opportunities and drive adoption and consumption of the company's solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a thought leader within the account team and fine-tune account strategy.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Engage with customers to continue selling the vision of the company's solutions and ensure eagerness for renewal.

Requirements

• Professional experience with large software/IT organizations, preferably in a CX solution-specific segment.
• CX product experience and/or 3-5 years of relevant CX solutions/Lines of Business experience.
• Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in a Business-to-Business environment.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.

Work Conditions

• One year Fixed term contract, with the potential of being renewed.
• Due to Saudization local mandates, only Saudi nationals will be considered at this time.