As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post-sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.
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Responsibilities
- Provide deep CX solution-specific expertise to support new sales and adoption for key customers.
- Deliver both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.
- Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions.
- Evaluate account qualification criteria to determine further investment in pursuing opportunities.
- Establish yourself as a CX thought leader within the account team and fine-tune account strategy.
- Collaborate with the team in creating overall themes and competitive differentiation.
- Conduct vigorous dry runs on strategic deals and customer engagements.
- Transition engagement to implementation partner/Services teams effectively.
- Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal.
- Leverage digital assets throughout the customer engagement, including demos, presentations, and other content.
Requirements
- Professional experience with large software/IT organizations, preferably in CX solutions.
- CX product and process experience and/or 10 years + of relevant SAP CX solutions experience.
- Working knowledge of CX Cloud Solutions, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment.
- Viewed as a CX solutions/Industry expert across SAP with a track record of success.
- Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
- Passion and energy in all customer interactions.
Skills You’ll Use
- Presentation Skills
- Demonstration Skills
- Value Selling
- Storytelling
- Business Acumen
- Customer Orientation
- Influencing Skills
- Effective Communication
Work Conditions
- Expected Travel: 0 - 10%
- Employment Type: Regular Full Time
- Career Status: Professional
- Additional Locations: #LI-Hybrid
Location
Riyadh, SA
