About the Role
We are seeking an experienced Cyber Defense Delivery Manager with a strong technical background in Network Security, System Security, and Identity & Access Management (IAM), combined with proven leadership and service delivery management capabilities. The candidate will be responsible for managing cybersecurity operations, ensuring service excellence, SLA compliance, team performance, and client satisfaction in a complex enterprise environment.
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Key Requirements & Responsibilities
1. Technical Knowledge & Cyber Defense Operations
- Strong technical understanding of Network Security, System Security, Endpoint Security, and IAM.
- Knowledge of firewalls, WAF, VPN, EDR, DLP, PAM, IGA, MFA, and enterprise security architecture.
- Ability to understand complex technical challenges, guide technical teams, and drive effective resolutions.
2. Service Delivery & SLA Management
- Manage end-to-end cybersecurity managed services operations across multiple domains.
- Ensure SLA/KPI compliance, service availability, operational efficiency, and continuous improvement.
- Oversee incident, problem, service request, and change management processes following ITIL best practices.
- Manage operational reporting, performance dashboards, and service improvement plans.
3. Incident, Change & Problem Management
- Lead critical incident resolution, escalations, and major security changes.
- Ensure proper risk assessment, change approvals, implementation planning, and rollback procedures.
- Drive RCA, proactive problem-solving, and permanent corrective actions.
- Demonstrate strong analytical thinking, decision-making, and crisis management skills.
4. Team Leadership & Management
- Lead multidisciplinary cybersecurity teams across Network Security, System Security, and IAM.
- Manage resource planning, workload distribution, team performance, and development.
- Promote accountability, teamwork, knowledge sharing, and operational governance.
5. Client & Stakeholder Management
- Act as the primary point of contact for cybersecurity service delivery.
- Build strong client relationships, manage expectations, and ensure high client satisfaction.
- Coordinate effectively with internal teams, vendors, and senior stakeholders.
- Identify opportunities for service improvement and additional business value.
6. Communication & Executive Reporting
- Excellent communication, interpersonal, negotiation, and presentation skills.
- Ability to translate technical challenges into clear business impacts and recommendations.
- Prepare and present SLA reports, operational achievements, risks, and improvement plans to senior management and C-level stakeholders.
- Strong English and Arabic communication skills.
Qualifications
- Bachelor's degree in Cybersecurity, IT, Computer Science, or a related field.
- Minimum 8 years of experience in cybersecurity operations, technical leadership, or service delivery management.
- Proven experience managing cybersecurity teams and enterprise managed services.
- Strong knowledge of ITIL, SLA/KPI management, and cybersecurity governance.
- Preferred certifications: CISSP, CISM, ITIL 4, PMP, CCNP Security, or equivalent.
