Darktrace is a global leader in AI for cybersecurity, dedicated to helping organizations stay ahead of evolving threats. As a Cyber Infrastructure Engineer in our Professional Services organization, you will play a critical role in deploying, integrating, and optimizing Darktrace technology for clients, ensuring they receive industry-leading, AI-powered cybersecurity protection. This fast-paced position involves assisting customers with deployments across network, cloud, operational technology (OT), and email environments, while also serving as a trusted advisor in security infrastructure design and planning.
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Key Responsibilities:
- Complete deployment projects on or before the expected Service Level Objectives (SLOs).
- Integrate new systems into existing network architecture.
- Efficiently manage customer support tickets and engage proactively to maintain healthy deployments.
- Maintain and enhance communication between sales, customer success, and operations teams.
Qualifications:
- Technical educational background or experience as a Network, Cloud, OT, or SOC Engineer (or similar role).
- Basic knowledge of computer networking protocols, LAN/WAN, and cybersecurity principles.
- Entry-level understanding of network and cloud architecture design and best practices.
- Familiarity with OT network principles based on the Purdue model.
- Foundational knowledge and/or certifications from industry-standard vendors (e.g., AWS, Microsoft, Cisco, Palo Alto Networks).
- Fluency in English and Arabic is essential.
Preferred Experience:
- Previous experience in implementing Darktrace sensors and software modules in various environments (cloud, email, OT).
- Familiarity with Darktrace deployment options, integrations, and response enablement.
Benefits:
- 24 days of annual leave + all national public holidays.
- Additional day off for your birthday.
- Life insurance.
- Medical insurance.
- Employee Assistance Program.
