We’re looking for a cybersecurity consultant to join our growing Customer Success team as a Cyber Resilience Advisor in the UAE. You will partner with key customers to drive business outcomes, maximize the value of the company platform, and execute a programmatic approach to Cyber Workforce Resilience. Unlike traditional consultancy, this role is embedded and dedicated to the customer for the duration of the contract, ensuring long-term engagement and support for their cyber resilience strategy.
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Responsibilities
- Partner with key customers to understand and help achieve their business objectives, cybersecurity initiatives, and desired outcomes.
- Establish strategies and roadmaps to drive cyber workforce resilience through a programmatic approach.
- Engage C-level executives and technical cybersecurity professionals through routine Executive Business Reviews.
- Leverage your cybersecurity knowledge to recommend improvements to current programs and suggest new initiatives.
- Drive adoption to maximize the value of the company platform.
- Collaborate with product, content, and engineering teams to serve as the voice of the customer and influence product innovation.
Program Management
- Support customers in operationalizing and incorporating the company into their cybersecurity programs sustainably.
- Function as a primary liaison between sales, product leadership, and client accounts, addressing service delivery questions.
- Assist in delivering Executive Business Reviews alongside the Customer Success Manager, providing executive-level reports and insights to drive long-term account health.
Requirements
- 5+ years of work experience in an information security practitioner or consulting role, including time spent in a Customer Success position.
- Extensive experience in client-facing roles, having consulted and presented to C-level executives and technical stakeholders.
- Proficiency in IT fundamentals (hardware/software, databases, networking, security, and software development).
- Authoritative knowledge of information security concepts, domains, compliances, and standards, with the ability to communicate effectively.
- Hands-on experience with Windows & Linux operating systems, security tools, and public cloud environments.
- Bachelor's degree or higher in Cyber Security or Computer Science is desirable.
Benefits
- Additional benefits allowance for pension, healthcare, and housing.
- Flexible working options, including remote working, with 25 days annual leave + 2 volunteering days and a birthday half day.
- Enhanced parental leave, mindfulness groups, and critical illness cover.
- Career development through the platform and a ‘Learn Anything’ fund.
- Share options, sales incentives, and Recognition & Rewards for great work.
- Opportunities to participate in monthly socials and sports clubs.
If you are ready to take on the challenge, we would love to hear from you!
