The Cybersecurity Operations Specialist role is part of the Cybersecurity Operations team, responsible for delivering specific operational security services outlined in the Security Operations service catalogue, which are provided by both a Managed Security Services provider and in-house by Etihad.
This position is open to candidates at different experience levels, from entry-level to seasoned professionals, with responsibilities and expectations scaled accordingly. The Security Operations Manager (or Security Operations Specialist, depending on level) oversees the technical delivery of supplier-provided Security Operations services to agreed service levels and standards.
The role encompasses a broad focus across all operational security services and is part of the wider Security Operations team.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Accountabilities:
- Manage the technical delivery of security services by managed security services providers.
- Serve as the key point of contact for information security operational requests.
- Review supplier-provided reports and ensure adherence to agreed SLAs.
- Ensure the effectiveness of security services for detection, prevention, protection, and remediation of security incidents.
- Enforce information security controls to Etihad security standards, policies, and regulatory requirements provided by the managed services provider.
- Provide support for information security investigation requests and report on information security situational awareness as needed.
- Ensure the service provider applies security policies, requirements, and controls to all supported platforms.
- Assist security service providers in defining and documenting security procedures and configurations.
Education & Experience:
- Graduate degree in Computer Science, Management Information Systems, or equivalent.
- A minimum of 5+ years of experience in Cybersecurity.
- Deep knowledge and experience of security technologies and processes in a Managed Security Services environment.
- Understanding of ISO27001, NIST, UAE Government Cybersecurity standards, and regulations related to Information Security and data privacy.
- Proficiency in industry-standard Service Management Operations principles: Incident Management, Vulnerability Management, Change Management, etc.
- Ability to manage execution of projects by security services providers and internal teams.
- Very good written and oral communication skills required.
Language Requirements:
- Proficiency in English is required; additional language skills are an advantage.
About Etihad Airways:
Etihad Airways, the national airline of the UAE, was established in 2003 and has rapidly become one of the world's leading airlines. Based in Abu Dhabi, Etihad services destinations in the Middle East, Africa, Europe, Asia, Australia, and North America. The airline is committed to its Journey 2030 strategy, which aims to double its fleet size and significantly increase customer numbers in the coming years. For more information, visit etihad.com.
Recruitment Fraud Alert:
Beware of fraudulent job offers from individuals or organizations claiming to represent Etihad. They will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. Treat any requests for money as fraudulent.
