Cybersecurity Service Engineer

About the Role
The Cybersecurity Service Engineer is responsible for providing technical service, maintenance, installation, commissioning, troubleshooting, and cybersecurity support for the company's products and solutions. This role serves as a focal point for customer technical support, service contracts, projects, and cybersecurity initiatives while helping customers improve system performance, reliability, and cybersecurity posture through proactive recommendations and technical expertise.

Responsibilities
In this role, your responsibilities will include:

• Perform routine maintenance and service activities in accordance with customer requirements.
• Provide recommendations to customers on system improvements, cybersecurity enhancements, product upgrades, and system health checks.
• Coordinate and execute assigned service projects and technical activities.
• Perform startup, installation, commissioning, troubleshooting, fault analysis, and repair activities on the company's systems and products.
• Investigate and resolve technical issues encountered at customer sites.
• Support Sales Engineers in product demonstrations and customer presentations.
• Assist customers in understanding product applications, cybersecurity best practices, maintenance requirements, and operational procedures.
• Develop and implement system configuration changes to meet customer requirements.
• Deliver customer training and on-site instruction related to operation, maintenance, and cybersecurity solutions.
• Participate in on-call support rotations as required.
• Maintain accurate service documentation, timesheets, site reports, and project records.
• Ensure compliance with the company's business processes, quality standards, and customer requirements.

Who You Are
You are customer-focused and committed to delivering exceptional service. You apply strong analytical and troubleshooting skills to resolve complex technical issues. You communicate effectively with customers and internal stakeholders. You continuously develop your technical expertise and adapt to evolving technologies. You make sound decisions under pressure and maintain professionalism in challenging situations. You collaborate effectively across diverse teams and functions.

Requirements
For this role, you will need:

• Bachelor's Degree in Engineering, Control Engineering, Computer Science, Electronics, Cybersecurity, or a related discipline.
• Minimum 5-6 years of experience in automation, control systems, industrial networking, or cybersecurity within process industries.
• Strong knowledge of the company's Process Systems and Solutions products.
• Experience configuring and supporting industrial network switches and firewalls such as Cisco, Juniper, Dell, Siemens, Palo Alto, Hirschmann, or equivalent technologies.
• Knowledge of Network Management Solutions such as WhatsUp Gold and SolarWinds.
• Experience with virtualization technologies including VMware and Microsoft Hyper-V.
• Knowledge of Windows System Administration.
• Experience with backup and disaster recovery solutions such as Acronis.
• Experience with endpoint security solutions including Trellix, Symantec, Application Whitelisting, and Data Loss Prevention (DLP).
• Experience with SIEM technologies including Trellix, Splunk, ArcSight, or similar platforms.
• Knowledge of compliance monitoring and security assessment tools such as Tripwire.
• Experience performing vulnerability assessments and interpreting cybersecurity findings.
• Experience with Microsoft WSUS patch management solutions in both air-gapped and non-air-gapped environments.
• Strong understanding of Operational Technology (OT) networking and industrial control system cybersecurity.
• Experience conducting control system network assessments and audits.
• Good written and verbal communication skills in English.

Preferred Qualifications
Preferred qualifications that set you apart include:

• Industry certifications in cybersecurity, networking, virtualization, or Microsoft technologies.
• Associate-level certifications related to the services performed.
• Experience supporting Industrial Control Systems (ICS) and Operational Technology (OT) environments.
• Knowledge of cybersecurity standards and best practices within process industries.
• Valid driver's license.
• Additional local language capability.

Our Culture & Commitment to You!
At the company, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives because we know that great ideas come from great teams. Our dedication to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing flexible, competitive benefits plans to meet you and your family's physical, mental, financial, and social needs. We provide medical insurance plans, an Employee Assistance Program, tuition reimbursement, employee resource groups, recognition programs, and much more. Our culture prioritizes work-life balance and offers flexible time-off plans, including paid parental leave, vacation, and holiday leave.

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, coaching, project management, and on-the-job training.