D360 Technical Architect

The company is the #1 AI CRM, where humans with agents drive customer success together. The D360 aka Data Cloud specialist team is an innovative group of sellers and GTM specialists at the heart of the company's newest innovation - D360. This dedicated team helps the company's customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust.

The D360 Technical Architect plays a pivotal role in developing innovative solutions for our customers across various industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre- and post-sale process.

You will collaborate with the broader global D360 team to develop use cases, demos, sales plays, and technical thought leadership. You will also drive our Product Roadmap forward and serve as a key advisor to the Product organization, sharing innovative ideas and feedback from customers.

Key Responsibilities

• Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, identify opportunities, and recommend actionable solutions.
• Drive Innovation & Customer Adoption - Communicate and evaluate solution options, facilitating agreement among stakeholders to prioritize high-value solutions that drive business impact.
• Connect the “Art of the Possible” - Assist Solutions Engineers with software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the company's D360.
• Cross Platform Collaboration - Utilize your understanding of customers’ use cases across industries and technology landscapes to develop solutions across the company's technology stack.
• Provide Technical Domain Expertise - Address in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams and write thought leadership pieces to keep us ahead of industry trends.

Key Requirements

• Experience in solutions engineering/architecture/technical consulting, ideally in the B2B SaaS space, particularly with cloud data platforms.
• Strong verbal and presentation skills, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization.
• Understanding and ability to articulate the relationship between Data and Customer Relationship Management.
• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this.
• Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence, and CRM products.
• Experience in programming languages such as Javascript, Python, and SQL or the company's App Development with LWCs, Apex, Flow, etc.

Preferred Requirements

• Implementation or Sales Experience in the company's D360 and Agentforce.
• Hands-on Experience on the company's CRM technology like Sales Cloud, Service Cloud, Marketing Cloud, or any Industry Clouds.
• Broad experience in large-scale database and data warehousing technology, ETL processes, analytics, and cloud technologies.
• Hands-on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex.
• Hands-on Experience designing data solutions on cloud platforms like AWS, Microsoft Azure, or Google Cloud Platform.
• Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms.

When you join the company, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.