D360 Technical Architect

About
The D360 aka Data Cloud specialist team is an innovative group of sellers and GTM specialists at the heart of the company’s newest innovation - D360. We are a startup within an extensive organization focused on the next generation of technology at the company. This dedicated team helps the company customers and prospects develop and implement strategies to take their Customer Experience efforts to a new level with Data + AI + CRM + Trust. This team is at the center of our GTM strategy connecting the dots between the D360 Product team, Product Marketing, Enablement, Customer Success & Support, and Partners Ecosystem to drive growth for D360. It is a dynamic, constantly evolving environment where expertise in design and technology is demonstrated every day to drive innovation.

Role Description
The D360 Technical Architect plays a pivotal role in developing innovative solutions for our customers across a variety of industries. You will work closely with Account Executives, Solutions Engineering, Product, and Product Marketing teams to provide deep technical domain expertise during the pre and post-sale process.
Our D360 customers are only as successful as the value they derive from the platform. You will play a key role in ensuring D360 is the right fit, help them prioritize the most valuable D360 use cases, and provide technical architecture best practices to drive product adoption.
You will collaborate with the broader global D360 team to develop use cases, demos, sales plays, and technical thought leadership. You will also have a meaningful role in driving our Product Roadmap forward and serve as a key advisor to the Product organization sharing innovative ideas and feedback from customers.
It is important to have a solid technical grasp of the CRM, Modern Data Stack, Analytics & BI, CRM and AI (Generative and Predictive) landscape and the ability to effectively communicate our offerings to potential clients.

Key Responsibilities

• Solve Business Problems - Analyze complex business problems by conducting research and assessments to define the problem, generate innovative ideas, see opportunities, and recommend actionable solutions.
• Drive Innovation & Customer Adoption - Bring structure to the client’s decision-making process by communicating and evaluating solution options, and facilitating agreement among key stakeholders that helps customers prioritize high-value solutions, driving business impact.
• Connect the “Art of the Possible” - Assist Solutions Engineers with delivering software demonstrations, rapid prototyping, and storytelling to show how connected experiences come to life with the company D360 & company CRM.
• Cross Platform Collaboration - You will use your understanding of customers’ use cases across industries and multiple technology landscapes (CRM, Modern Data Stack, Analytics & BI, CRM and AI) to develop solutions across the company's technology stack.
• Provide Technical Domain Expertise - Answer in-depth D360 questions related to data governance, security, and other technical capabilities. Create architectural diagrams, write technical thought-leadership pieces (blogs, whitepapers, etc.), documentation, and enablement materials to help us stay ahead of industry trends and help our customers implement best practices with D360.

Key Requirements

• Experience in solutions engineering/solutions architecture/technical consulting, ideally in the B2B SaaS space, particularly cloud data platforms.
• Strong verbal and presentation abilities, capable of effectively communicating ideas to clients and prospective clients at all levels of an organization.
• Understanding & ability to articulate the relationship between Data and Customer Relationship Management, aka the Customer360.
• Demonstrable ability to shift clients to alternative solutions when initial solutions are not a fit, with examples to support this. Demonstrable experience leading strategy and digital roadmap projects in a complex business environment.
• Experience with Data Warehouses, Data Lakes, Cloud Technology, Business Intelligence, and CRM products.
• Experience in programming languages such as Javascript, Python, and SQL or company App Development with LWCs, Apex, Flow etc.

Preferred Requirements

• Implementation or Sales Experience in company D360 and Agentforce.
• Hands-on Experience on company CRM technology like Sales Cloud, Service Cloud, Marketing Cloud, or any Industry Clouds.
• Broad range of experience in large-scale database and data warehousing technology, like Snowflake or Databricks, as well as ETL processes, analytics, and cloud technologies, Data Engineering, Data Science.
• Hands-on Experience in AI/ML solutions like Einstein, Sagemaker, and Vertex. Solid Understanding of Generative AI.
• Hands-on Experience designing data solutions on cloud platforms like Amazon Web Services, Microsoft Azure or Google Cloud Platform.
• Hands-on expertise with analytics tools like Tableau, PowerBI, Looker, etc.
• Familiarity with data activation or "reverse ETL" platforms in the context of Composable Data Platforms (CDP) and integrating various marketing technologies and data tools into a cohesive system.