DA and DSP Experience Specialist

Our last-mile delivery partners are crucial to our service, and we work closely with them to ensure deliveries large and small get to where they need to be. As a DA and DSP Experience Specialist, you’ll build connections, help partners implement processes for efficient delivery, and resolve any issues they encounter, all aimed at fostering successful long-term partnerships. You will leverage multiple listening channels to identify experience priorities, consolidate feedback, and work cross-functionally to address key improvement opportunities. You will also conduct roundtables with partners to monitor sentiment.

Responsibilities

• Collect and analyze insights from multiple listening channels to identify experience priorities, then collaborate cross-functionally with operations teams, ACES, and DEX teams to tackle structural challenges within established SLAs.
• Be the voice of the DA and DSP in the company SAA.
• Manage all elements of our listening channels and create a funnel to leadership on the key priorities they need to address.

Location
SAU, Riyadh

Work Conditions
You’ll be based at one of our sites. Being on site allows you to stay close to every part of the delivery process, providing visibility to guide our logistics partners.