For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Chalhoub Group aims to build a future where luxury dreams become reality by constantly reinventing itself, committing to innovation, and embracing new technologies.
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Key Responsibilities:
- Reporting & Dashboarding: Maintain and enhance standard and brand-specific custom dashboards; support the delivery of "self-serve" analytics to brand teams.
- Customer Insights & Analysis: Deliver ad-hoc and periodic customer insights; analyze customer demographics, product affinities, and omnichannel behaviors; provide insights to support campaigns and product launches.
- Database & Data Quality Management: Perform data ingestion verification and gap analysis; troubleshoot and resolve data issues.
- Business Logic & Metrics Implementation: Assist in implementing business-specific logic and metrics in Looker and Salesforce.
- Stakeholder Collaboration: Participate in monthly review and planning meetings with brands; align analytics with business objectives.
Required Skills & Qualifications:
- Bachelor’s degree in Business, Marketing, Data Analytics, or a related field.
- 1–2 years of experience in analytics, preferably in retail or e-commerce.
- Strong SQL skills for querying and manipulating datasets.
- Experience with Looker for dashboard creation and data exploration.
- Familiarity with Salesforce Service Cloud and Marketing Cloud.
- Proficiency in Excel/Google Sheets for data analysis.
- Excellent communication skills for presenting findings to non-technical stakeholders.
Nice to Have:
- Experience working in a centralized analytics team serving multiple brands.
- Knowledge of omnichannel retail KPIs and customer lifecycle metrics.
- Exposure to segmentation and personalization strategies in retail marketing.
Tools & Platforms You’ll Use:
- Salesforce Service Cloud
- Salesforce Marketing Cloud
- Looker
- SQL
What We Can Offer You:
Chalhoub Group provides a competitive benefits package which includes healthcare, child education contributions, remote and flexible working policies, and exclusive employee discounts. The Group is committed to inclusion and diversity and welcomes all applicants to apply regardless of gender, age, race, religion, national origin, or disability status.
