About the Role
As the Data Center Campus Director, you will drive world-class support services across your campus or metro, building relationships with a variety of authorities and partners within the data center industry. Your business acumen and financial management will play a critical role in controlling operating costs while ensuring the highest standards of safety and environmental responsibility. Your exceptional interpersonal skills, ability to navigate ambiguity, and mature communication abilities will be essential as you elevate your program management, technical skills, and leadership experiences while supporting the success of the company.
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The company’s Cloud Operations & Innovation (CO+I) serves as the backbone of our cloud services, delivering core infrastructure and foundational technologies to support platforms like Bing, Office 365, Xbox, OneDrive, and Azure. CO+I emphasizes personal and professional growth, offering training and advancement opportunities including Career Rotation Programs and professional certifications. Our extensive infrastructure includes over 200 data centers across 32 countries and millions of servers, supporting more than 1 billion customers and 20 million businesses globally. As environmental sustainability remains a cornerstone of our operations, we are committed to evolving with the demands that position the company as a leading cloud provider.
We are driven by our mission to empower every person and organization on the planet. Our culture embraces a growth mindset, innovation, and collaboration while fostering an inclusive environment where everyone can thrive.
Responsibilities
- Champion a strong culture of safety, security, compliance, and environmental responsibility across data center operations.
- Lead, coach, and develop multidisciplinary teams across Mechanical, Electrical, Controls, and IT operations, ensuring reliable and efficient day-to-day operations.
- Drive Critical Environment availability, operational performance, and service delivery, minimizing incidents and ensuring timely delivery of customer capacity.
- Lead major incident response and service recovery, including root-cause reviews, improvement actions, and sharing operational best practices.
- Oversee capacity planning, infrastructure delivery, and complex data center programs, partnering with engineering and regional/global teams to support growth.
- Own financial, energy, and partner performance, managing budgets and operational expenditures, efficiency initiatives, vendor relationships, and external stakeholders.
Qualifications
Required Qualifications:
- Bachelor’s Degree or equivalent and 10+ years of experience in mission-critical service management (e.g., IT services, manufacturing, military operations).
- 5+ years of experience leading and managing a diverse organization of full-time employees across multiple disciplines.
- Demonstrated operational leadership in complex, high-availability environments.
- Proven ability to lead incident response, communicate effectively with senior stakeholders, and implement corrective actions.
Background Check Requirements:
Candidates must meet the company's, customer, and government security screening requirements for this role, including passing the company's Cloud background check upon hire/transfer and subsequently every two years.
Preferred Qualifications:
- Bachelor’s degree in Science, Mathematics, Telecommunications, Engineering, or related field; or relevant technical certification in mechanical or electrical work.
- 7+ years of experience managing large-scale, complex projects or programs, particularly in Critical Environment infrastructure (e.g., UPS systems, generators).
- 7+ years with physical IT infrastructure (e.g., servers, storage, networking) and experience managing budgets of $5 million or more.
- 7+ years leading a diverse technical workforce, or 10+ years managing global and virtual teams.
- Certifications such as ITIL Foundation, PMP, CDCP, CompTIA, the company, CCNA, or relevant leadership development endorsements are advantageous.
This position will remain open for a minimum of 5 days, with ongoing applications until filled.
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, gender, age, disability, or any other characteristic protected by local laws. If you require assistance or accommodations due to religious beliefs or disabilities during the application process, please seek out the proper resources.
