About the Role
Join our operations team at the forefront of digital infrastructure, where your contributions will empower the innovations that shape our world. In this role, you will acquire job skills while focusing on routine tasks that support our critical infrastructure. You will be part of a collaborative team dedicated to delivering exceptional service to our customers and communities.
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Responsibilities
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Queue Management / Reporting
- Review work order requests in the queue, responding to routine work orders while adhering to commitment times.
- Escalate and expedite higher-level orders under supervision.
- Follow up on work orders to support the team and maintain accurate records in the ticketing system.
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Installations
- Assist in rack and stacking basic customer equipment with guidance from senior team members.
- Support routine intra-cage and infrastructure installations, which may include:
- Ladder racks and basic fiber raceways
- Basic cable management and support systems (patch panels)
- Routine ground cabinets and basic post racks
- Tape changes and basic backup necessities
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Cross-Connect
- Assist with basic cross-connect troubleshooting.
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Testing / Troubleshooting
- Support basic testing and routine installations of customer assets.
- Help with standard layer 1 cross-connect certification testing under supervision, and may learn more semi-routine testing over time.
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Stakeholder Partnership
- Support operations and security personnel for breaks or other activities when needed.
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Customer Management
- Ensure customer satisfaction by adhering to basic order execution requirements and delivering a quality customer service experience.
- Discuss time expectations on new deployments while following standard operating procedures.
- Support customers on-site with access and escorting services.
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Projects
- Assist with the fulfillment of projects under close supervision.
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Training
- Complete assigned training in a timely manner.
Qualifications
- Typically requires a high school diploma and at least one year of equivalent work experience.
Additional Information
The company is an Equal Employment Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law.
The company is committed to ensuring that our employment process is open to all individuals, including those with disabilities. If you need assistance or an accommodation during the hiring process, please let us know.
This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.
