About the job
The company has an exciting Data Center Technician/Engineer opportunity in Dubai available for a UAE national with family book. The company is committed to contributing towards the UAE’s goal of employing 75,000 Emiratis in the private sector and Ministerial Resolution No.279.
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The company Infrastructure Services owns the design, planning, delivery, and operation of all global infrastructure. In other words, we’re the people who keep the cloud running. We support all data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You will collaborate with people across the company to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. You will experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver who troubleshoots and solves a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases.
You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.
Key job responsibilities
Execution & Troubleshooting
- Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties
- Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.
Scope & Decision-Making
- Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes
- Work is reviewed daily by supervision.
Communication & Collaboration
- Communicate clearly via tickets, SIMs, task tracking entries, and write-ups
- Participate effectively in team meetings and present work to leaders
Impact & Process Improvement
- Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance
- Take action to improve operational excellence within DCO workflows
Safety & Compliance
- Adhere to all DC safety protocols during red zone (RZ) and floor operations
- Support safety inspections and maintain site compliance standards
Basic Qualifications
- UAE National Only with a valid family book
- Experience with computer hardware troubleshooting and repair
- Experience in computer networking
- High school or equivalent diploma
Preferred Qualifications
- Experience in a data center or other critical environment
Our inclusive culture empowers team members to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
