Data Center Engineer/Technician

AWS is looking for Data Center Engineers/Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolver and troubleshoot and solve a range of datacenter infrastructure issues including, but not limited to: hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and gain troubleshooting skills on different hardware and software cases. You will be able to troubleshoot and solve most infrastructure issues and engage other appropriate solutions groups on more complex problems to drive solutions.

Key Job Responsibilities

• Follow and maintain the highest safety standards and diligently encourage a world-class safety culture. Own the safety initiatives and projects to foster a strong safety culture.
• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal Service Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).

Requirements

• Experience troubleshooting datacenter infrastructure issues.
• Strong knowledge of hardware, fiber, and networking.
• Ability to engage with various solutions groups for complex problems.