Data Center Operations Cluster Manager

About the job
AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure. This team keeps the cloud running, ensuring that customers have continuous access to the innovation they rely on. You will join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other key roles to deliver high standards for safety and security while providing ample capacity at minimal costs for our customers.

The Data Center Community seeks a proven leader to join our data center operations organization in the UAE as a Data Center Operations Cluster Manager. In this senior management role, you will lead a large organization and manage managers who oversee data center infrastructure, focusing on the operational availability of network and server systems at scale. The ideal candidate will have a robust understanding of data center IT infrastructure and AWS capabilities.

If you are passionate about customer experience, think and act globally, and want to contribute to the operational excellence of AWS data centers, we encourage you to apply.

Key job responsibilities

• Lead and mentor a team of Data Center Operations Managers, focusing on all aspects of people, performance, career, and technical management.
• Manage Data Center Operations (DCO) within both Amazon Data Centers and third-party colocation facilities, including risk management and critical infrastructure metric reporting.
• Achieve organizational performance goals related to safety, security, availability, scaling, and efficiency in support of data center operations.
• Ensure compliance with security and safety policies and procedures.
• Be accountable for meeting and exceeding operational goals.
• Innovate and drive automation, and continuously improve operational processes, procedures, methods, and tools.
• Develop, improve, and share operational best practices globally.
• Oversee hiring, management, and development of the operations management team, which includes data center managers and technicians.
• Plan and execute the infrastructure operations components of new AWS data center build-outs and expansions.

A day in the life
A typical day at AWS varies widely due to the dynamic nature of the business. Daily activities involve working with global partners while managing local leaders, requiring flexibility and adaptability in priorities. This leadership position fosters a rewarding culture where hard work and enjoyment coalesce to make history daily.

Why AWS?
Amazon Web Services (AWS) is the most comprehensive cloud platform globally, pioneering cloud computing and continually innovating with a robust suite of products and services trusted by businesses from startups to Global 500 companies.

Inclusive Team Culture
AWS values diverse experiences and encourages all candidates, regardless of their backgrounds or career paths, to apply. The company promotes an inclusive environment through employee-led affinity groups and various learning events.

Mentorship & Career Growth
AWS is dedicated to continuous career development, offering knowledge-sharing and mentorship opportunities to help professionals grow and excel.

Work/Life Balance
Achieving success at work should not come at the expense of personal life. AWS values work-life harmony and strives for flexibility in its working culture.

Basic Qualifications

• Bachelor's degree in computer science or related engineering discipline.
• People management experience in 24/7 mission-critical operations.
• Experience with computer components, operating systems, and direct data center work.
• Strong verbal and written communication skills in English.

Preferred Qualifications

• Experience managing managers.
• Knowledge of availability incident management and resolution processes.