About the Job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. As a Data Center Operations Cluster Manager, you will be responsible for leading a large organization that manages data center infrastructure, including the operational availability of network and server systems at scale. You will join a diverse team of engineers and specialists who collaborate to deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.
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Key Responsibilities
- Lead and supervise a team of Data Center Technicians.
- Achieve organizational performance goals relating to safety, security, availability, scaling, and efficiency.
- Carry out supervisory responsibilities in accordance with the organization’s policies and procedures.
- Accountable for meeting and exceeding operational goals.
- Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
- Focus on team learning and development, including mentoring and training in both technical and soft skills.
- Develop, improve, and share operational best practices globally.
- Manage operations management team, including data center managers and data center operations technicians.
- Plan and execute the Infrastructure Operations component of new AWS data center build-outs and expansions.
- Improve operational processes, procedures, methods, and tools continuously.
Basic Qualifications
- Bachelor's degree in computer science or related engineering discipline.
- Relevant work experience in Data Center, IT Operations or similar.
- Experience in people management.
- Experience working with computer components and operating systems.
- Must be a Saudi national.
Preferred Qualifications
- Master's degree in engineering, computer science, or a related field.
- Experience working in a Data Center.
- Experience in implementing LEAN/6 Sigma methodology.
- Familiarity with IT infrastructure domains such as compute server platforms, storage server platforms, network devices, and IT service delivery principles.
