In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees. As a Datacenter Operations Director (DCOD), you will play a key role in delivering core infrastructure and foundational technologies for Microsoft's online services, including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. Our infrastructure comprises a large global portfolio of over 100 datacenters and 1 million servers, managed by a team of subject matter experts dedicated to supporting services for more than 1 billion customers and 20 million businesses worldwide.
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Responsibilities
As a Datacenter Operations Director, your success will be measured by:
- People Management: Deliver success through empowerment and accountability by modeling, coaching, and caring. Define team objectives and outcomes and invest in the growth of others.
- Data Center Operations: Document and drive alignment on dependencies, supplier contracts, success metrics, and manageability criteria. Review Service Level Agreements (SLAs) and provide input to improve efficiency across IT and Critical Environment (CE) services.
- Service Delivery: Accountable for end-to-end service compliance, quality, and client satisfaction for agreed-upon service levels. Manage relationships with clients to clarify expectations and deliver solutions that exceed them.
- Data Center Work Environment: Remove barriers to agility enabling teams to shift priorities without losing productivity. Maintain a culture of safety, quality, and customer obsession.
Qualifications
- High School Diploma or equivalent AND 5+ years’ experience in mission-critical service management.
- 3+ years’ experience in leading a diverse, technical team.
- Preferred 6+ years of enterprise-level experience managing large scale and complex projects/programs.
- Bachelor's Degree in related fields is advantageous.
Location
Dammam, Ash Sharqiyah, Saudi Arabia
Work Conditions
Fully on-site
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, or any other characteristic protected by applicable local laws.
