About the Role
As a Data Center Project Manager (DCPM), you will perform troubleshooting for service incidents, manage assigned projects to meet service delivery objectives, and escalate to appropriate stakeholders to remove obstacles. By adhering to safety policies and procedures, you will actively participate in root cause analysis (RCA) of incidents. This role will help you build a solid understanding of data center procedures and engage in collaboration across various teams. You will also provide mentorship across data centers by sharing best practices.
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The company's Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCPM, you will play a key role in delivering the core infrastructure and foundational technologies for the company's online services including Bing, Office 365, Xbox, OneDrive, and the Azure platform. CO+I is focused on personal and professional development for all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.
The company's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Daily, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
- Demonstrate conscientiousness on cost adherence to budget requirements; keep costs reasonable and contribute to staying within budget.
- Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns.
- Perform troubleshooting for service incidents and escalate, as appropriate, to meet SLA/OLAs, with minimal disruption to the client/customer and business.
- Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly.
- Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions.
- Manage relationships with clients and suppliers to ensure that all expectations are clarified, understood, documented, and met.
- Suggest ways for reducing the risk of performing maintenance; work with others to accommodate scheduling needs.
- In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support the escalation of issues to the appropriate owner.
Qualifications
Required Qualifications:
- Technical College degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, or related field.
- 2+ years’ experience working with physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling).
Background Check Requirements:
Ability to meet the company's, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
- Company Cloud Background Check: This position will be required to pass the company's Cloud background check upon hire/transfer and every two years thereafter.
While not required, we also look for the following Preferred Qualifications:
- Applicable certifications: ASICS/Inventory Control, CompTIA, Company, Network Certifications, PMP, ITIL, CDCP.
