As a Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. Additionally, you will perform troubleshooting and diagnostics on equipment, as well as execute hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This role will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, and familiarize yourself with security and data management procedures.
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As a CO+I DCT, you will be essential in delivering the core infrastructure and foundational technologies for the company's online services including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform.
Work Conditions
- Fully on-site
- Travel: Less than 25%
- Employment type: Full-Time
Responsibilities
- Performs diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues, and replacing faulty components with minimal customer and business disruption.
- Executes post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
- Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follows procedures to communicate, report, and escalate incidents to appropriate data center operations management units, Technician Leads, and engineering specialists.
- Assists and provides guidance to other technicians to complete challenging or complex tasks.
- Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contributes to a positive and effective team environment by sharing information, contributing to regular team meetings, asking questions, and staying apprised of the status of others' work.
- Takes pride and accountability for the service quality, completeness, and resulting user experience; displays ownership of the data center facilities.
Qualifications
- High school diploma, or equivalent, and basic knowledge of computer hardware and components.
- Experience supporting IT equipment or related technology.
Background Check Requirements
- Must pass the company's Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
