Data Center Technician

As a Microsoft Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. In addition, you will also perform troubleshooting and diagnostics on equipment and carry out hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, and accelerate your career growth.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform.

Location: Doha, Ad Dawḩah, Qatar
Work Conditions: Fully on-site

Responsibilities:

• Performs diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
• Performs post-execution quality checks and verifies that grounding, staging, labeling, and cabling are set up properly according to safety protocols and deployment standards.
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians to complete challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information with others and contributing to regular team meetings.
• Displays accountability and ownership of the data center facilities.

Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.
• 1+ years of experience supporting IT equipment or related technology.

Preferred Qualifications:

• Experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Benefits:

• Industry-leading healthcare
• Educational resources
• Discounts on products and services
• Maternity and paternity leave
• Generous time away
• Opportunities to network and connect