Data Center Technician

As a Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. This role requires you to troubleshoot and diagnose equipment issues and perform hardware decommissions for simple changes and refreshes following standard operating procedures. This opportunity allows you to deepen your understanding of Data Center processes, develop mentoring skills, and familiarize yourself with security and data management procedures, accelerating your career growth.

The company's Cloud Operations & Innovation (CO+I) is the backbone of our cloud services. As a CO+I DCT, you'll play a crucial role in delivering the core infrastructure for the company's online services, including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform. CO+I is focused on employee development and offers training, Career Rotation Programs, and professional certifications. Our global portfolio includes over 200 Data Centers across 32 countries, managed by expert teams supporting over 1 billion customers and 20 million businesses worldwide. The company's mission is to empower every person and organization to achieve more, promoting an inclusive culture where everyone can thrive.

Responsibilities:

• Perform diagnostics and troubleshooting following standard procedures.
• Conduct post-execution quality checks and ensure proper setup according to safety protocols and deployment standards.
• Decommission hardware for simple changes and refreshes.
• Communicate, report, and escalate incidents to management and engineering specialists.
• Assist and guide other technicians in completing complex tasks.
• Complete required training and gain hands-on experience from more experienced technicians.
• Contribute to a positive team environment by sharing information and staying updated on team progress.
• Maintain accountability for service quality and user experience.

Qualifications: Required:

• High school diploma, GED, or equivalent.
• Basic knowledge of computer hardware and experience supporting IT equipment or related technology.

Preferred:

• Experience supporting IT equipment or related technology.
• Relevant certifications such as CompTIA (A+, Server+, Network+) or Basic Structured Cabling (BSC).

This position is located in Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates and is a full-time, on-site role. The position will remain open for a minimum of 5 days, with applications accepted until filled. The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable laws.