As a the company Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. In addition to these responsibilities, you will conduct troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes according to Standard Operating Procedures. This position offers a valuable opportunity to deepen your understanding of Data Center processes and procedures, develop mentoring skills while providing guidance to peers, and familiarize yourself with security and data management practices, further accelerating your career growth.
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The company's Cloud Operations & Innovation (CO+I) team is essential for delivering the core infrastructure and foundational technologies for the company's online services, including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform. CO+I emphasizes the personal and professional development of all employees and offers training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion training, and professional certifications. Our infrastructure consists of a large global portfolio of over 200 Data Centers in 32 countries, supported by millions of servers. Sustainability and optimization are at the forefront of our data center design and operations as we adapt to meet dynamic business demands.
Responsibilities
- Perform diagnostics and troubleshooting, swiftly identifying issues and replacing faulty components with minimal disruption.
- Conduct post-execution quality checks to ensure setup adheres to safety protocols and deployment standards.
- Decommission hardware for simple changes and refreshes following standard procedures.
- Communicate, report, and escalate incidents to appropriate management and specialists.
- Assist and guide other technicians in completing complex tasks.
- Complete required training and gain practical experience through observation.
- Contribute positively to team dynamics and work actively to support team objectives.
- Exhibit accountability for service quality and user experience.
Qualifications
Required Qualifications:
- High school diploma or equivalent, with basic knowledge of computer hardware and experience supporting IT equipment or related technology.
- Ability to pass the company Cloud background checks as required for this role.
Preferred Qualifications:
- Previous experience supporting IT equipment or related technology.
- Relevant certifications (e.g., CompTIA A+, Server+, Network+, Basic Structure Cabling).
The company is an equal opportunity employer, welcoming applicants without regard to various characteristics, and is committed to providing reasonable accommodations during the application process for those who need it.
