As a the company Data Center Technician (DCT), you will play a vital role in staging, setting up, and performing hardware deployments in our data center. Your responsibilities will include troubleshooting and diagnosing equipment, as well as decommissioning hardware for simple changes and refreshes, all in accordance with Standard Operating Procedures. This position provides an opportunity to deepen your knowledge of data center processes, develop mentoring skills while guiding peers, and familiarize yourself with security and data management policies.
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You will contribute to delivering core infrastructure and foundational technologies for the company's online services, including Bing, Office 365, Xbox, OneDrive, and the the company's Azure platform. Our Cloud Operations & Innovation (CO+I) team is dedicated to both personal and professional development, offering training, Career Rotation Programs, and professional certifications.
Our global infrastructure comprises over 200 Data Centers across 32 countries, supported by a team of experts dedicated to serving more than 1 billion customers and 20 million businesses worldwide. We prioritize environmental sustainability in our operations as we adapt to changing business demands.
Work Conditions: On-site, Full-time
Responsibilities:
- Perform diagnostics and troubleshooting following standard procedures.
- Identify and replace faulty components with minimal disruption.
- Conduct post-execution quality checks to ensure proper setup according to safety protocols and deployment standards.
- Decommission hardware for simple changes and refreshes.
- Communicate and escalate incidents to appropriate management and engineering specialists.
- Assist and guide other technicians on complex tasks.
- Complete required training and gain hands-on experience.
- Contribute to a positive and effective team environment by sharing information and actively participating in team activities.
- Maintain accountability for service quality and the overall user experience.
Qualifications:
Required Qualifications:
- High school diploma, GED, or equivalent.
- Basic knowledge of computer hardware and components.
- Experience supporting IT equipment or related technology.
Preferred Qualifications:
- Additional experience in supporting IT equipment.
- Relevant certifications such as CompTIA (A+, Server+, Network+).
Language Requirements: Not specified.
Equal Opportunity Employment:
The company is committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable local laws and regulations.
