As a Microsoft Data Center Technician (DCT), you will stage, set up and perform hardware deployments. You will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This opportunity will allow you to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills while providing guidance to peers, and familiarize yourself with security and data management procedures.
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Location: Dubai, United Arab Emirates
Work Conditions: Fully on-site
Responsibilities
- Perform diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal customer and business disruption.
- Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
- Follow procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management units, Technician Leads, and engineering specialists.
- Complete required training aligned to the role and workload; observe more experienced technicians to gain hands-on experience and relevant on-the-job training.
- Contribute to a positive and effective team environment by sharing information with others, contributing to regular team meetings, and staying apprised of the status of others' work.
Qualifications
Required Qualifications:
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components
- 1+ year(s) experience supporting IT equipment or related technology
Preferred Qualifications:
- 2+ years' experience supporting IT equipment or related technology.
- Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
Benefits
- Industry leading healthcare
- Educational resources
- Discounts on products and services
- Maternity and paternity leave
- Generous time away
- Giving programs
- Opportunities to network and connect
