Data Center Technician

As a Data Center Technician at the company, you will be responsible for delivering effective hands-on technical support and installations within the Cloud Infrastructure (OCI) data center. Your tasks will include:

• Server hardware and network break-fix tasks
• Structured cabling installation, rack deployments, and decommissioning activities
• Site planning, problem escalation, and performing installations
• Prioritizing ticketing queues, resolving incidents, and clearing blocking issues in compliance with internal policies and service level agreements
• Providing 24x7 site coverage for OCI data center sites

Candidate Requirements:

• Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience
• Hands-on experience in IT Infrastructure support, server and network maintenance, and structured cabling in large-scale mission-critical environments
• Ability to communicate clearly in a virtual environment
• Strong adherence to processes and procedures
• Experience in providing direct customer support and service
• On-call availability and ability to reach the data center site within 60 minutes
• Capacity to work in cramped spaces and elevated locations

Skills and Experience Required:

• Hands-on experience with server and network hardware installation, break-fix, and troubleshooting
• Knowledge of data center infrastructure and facility operations, including mechanical and electrical systems
• Understanding of airflow management (hot aisle, cold aisle, containment)
• Experience with commissionings, new whitespace, and data center expansion projects
• Proficiency in Linux Operating Systems and command line tools

Key Responsibilities:

• Act as a hardware support expert liaison to other technical and non-technical teams
• Install, monitor, maintain, and optimize production server and network hardware
• Conduct system board-level repairs and fault diagnosis
• Participate in compliance audits and adhere to health and safety processes
• Work within a multi-disciplinary team and assist at customer locations as required

Additional Information:

• The position may require occasional interaction with customers, necessitating good communication skills and a professional approach.
• The company values inclusivity in its workforce and is committed to providing equitable opportunities.

If you meet the qualifications and are passionate about working in a dynamic and innovative environment, we encourage you to apply.