As a Data Center Technician at the company, you will be responsible for delivering effective hands-on technical support and installations within the Cloud Infrastructure (OCI) data center. Your tasks will include:
- Server hardware and network break-fix tasks
- Structured cabling installation, rack deployments, and decommissioning activities
- Site planning, problem escalation, and performing installations
- Prioritizing ticketing queues, resolving incidents, and clearing blocking issues in compliance with internal policies and service level agreements
- Providing 24x7 site coverage for OCI data center sites
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Candidate Requirements:
- Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience
- Hands-on experience in IT Infrastructure support, server and network maintenance, and structured cabling in large-scale mission-critical environments
- Ability to communicate clearly in a virtual environment
- Strong adherence to processes and procedures
- Experience in providing direct customer support and service
- On-call availability and ability to reach the data center site within 60 minutes
- Capacity to work in cramped spaces and elevated locations
Skills and Experience Required:
- Hands-on experience with server and network hardware installation, break-fix, and troubleshooting
- Knowledge of data center infrastructure and facility operations, including mechanical and electrical systems
- Understanding of airflow management (hot aisle, cold aisle, containment)
- Experience with commissionings, new whitespace, and data center expansion projects
- Proficiency in Linux Operating Systems and command line tools
Key Responsibilities:
- Act as a hardware support expert liaison to other technical and non-technical teams
- Install, monitor, maintain, and optimize production server and network hardware
- Conduct system board-level repairs and fault diagnosis
- Participate in compliance audits and adhere to health and safety processes
- Work within a multi-disciplinary team and assist at customer locations as required
Additional Information:
- The position may require occasional interaction with customers, necessitating good communication skills and a professional approach.
- The company values inclusivity in its workforce and is committed to providing equitable opportunities.
If you meet the qualifications and are passionate about working in a dynamic and innovative environment, we encourage you to apply.
