About the Job
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We are looking for Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolvers for troubleshooting and solving a range of datacenter infrastructure issues, including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions.
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Key Job Responsibilities
- Follow and maintain the highest safety standards and diligently encourage a world-class safety culture.
- Diagnose hardware and network problems followed by physical repairs.
- Troubleshoot events within internal Service Level Agreements (SLAs).
- Perform root cause analysis of equipment failures.
- Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).
Requirements
Basic Qualifications
- Experience with computer hardware troubleshooting and repair.
- Bachelor's degree in information technology or computer science.
- Must have Saudi Arabian citizenship.
Preferred Qualifications
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.
About the Team
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting or hasn’t followed a traditional path, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. You’ll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.
