We are looking for a Data Center Technician with a Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience. The ideal candidate will have experience in IT infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems) and will demonstrate a thorough understanding of data center M&E equipment.
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Key Responsibilities:
- Act as HW support expert liaison to both technical and non-technical teams.
- Understand internal customer problems and provide timely technical solutions.
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware.
- Conduct system board level repairs and fault diagnosis to SLAs.
- Plan and commission new rack positions and engage in the design and commissioning of new whitespaces.
- Involvement in structured cabling installation, which is a significant aspect of this position.
- Keep abreast of the latest technologies and apply them as appropriate.
- Adhere to defined Health & Safety processes at all times.
- Work as part of a multi-disciplinary team without friction. Additional on-premise work at customer locations may be required.
Location: Dubai, Dubai, United Arab Emirates
Work Conditions: Full-time, on-call support required; must have a driving license to reach the Data Center site within approximately 60 minutes. May involve working in cramped spaces or elevated locations.
Qualifications:
- Basic knowledge of data center design, including electrical and cooling operations and airflow management (hot aisle, cold aisle).
- Strong skills in rack and stack equipment and commissioning of new racks.
- Proficiency in structured cabling skills on fibre & copper (e.g., looming, termination, testing).
- Systems administration experience with Linux and/or Windows Servers, along with hardware repair, diagnosis, and break/fix.
- Understanding of networking fundamentals (DNS, TCP/IP, basic troubleshooting) and IT hardware concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO).
- Knowledge of base operating system installs and configuration, as well as core OS services such as SSH, Telnet, RDP, FTP, NFS, DNS, and DHCP.
- Good command of English, with strong communication skills to interact professionally with diverse groups of customers and staff.
As a world leader in cloud solutions, we are committed to promoting an inclusive workforce that supports opportunities for all. Oracle offers competitive benefits, flexible medical, life insurance, and retirement options, and encourages community volunteering. We are dedicated to including people with disabilities in the employment process and are committed to equal employment opportunities.
