Data Center Technician

About the Job
Overview
As a Data Center Technician (DCT), you will stage, set up, and perform hardware deployments. Additionally, you will troubleshoot and diagnose equipment, as well as perform hardware decommissions for simple changes and refreshes, following Standard Operating Procedures. This role provides an opportunity to deepen your understanding of Data Center standard processes, develop mentoring skills while guiding peers, familiarize yourself with security and data management procedures, and accelerate your career growth.

The company’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will play a vital role in delivering core infrastructure and foundational technologies for the company’s online services, including Bing, Office 365, Xbox, OneDrive, and the Azure platform. Our group emphasizes personal and professional development, offering training and growth opportunities such as Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.

Our infrastructure comprises a large global portfolio of over 200 Data Centers in 32 countries with millions of servers, managed by a team of experts supporting services for over 1 billion customers and 20 million businesses worldwide. With a focus on environmental sustainability and optimization, we continuously evolve to meet changing business demands, solidifying the company’s position as a world-class cloud provider.

The company’s mission is to empower every person and every organization on the planet to achieve more. We come together with a growth mindset, innovate to empower others, and collaborate on shared goals. Each day, we reinforce our values of respect, integrity, and accountability to foster a culture of inclusion where everyone can thrive.

Responsibilities

• Performs diagnostics and troubleshooting following standard procedures, quickly identifying the cause(s) of issues and replacing faulty components with minimal disruption to customers and business.
• Conducts post-execution quality checks, verifying that grounding, staging, labeling, and cabling are set up properly according to safety protocols, deployment standards, and planned Network Design Tasks (NDTs).
• Decommissions hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Follows procedures to communicate, report, and escalate incidents to relevant data center operations management units, Technician Leads, and engineering specialists.
• Assists and provides guidance to other technicians in completing challenging or complex tasks.
• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training.
• Contributes to a positive and effective team environment by sharing information, participating in regular team meetings, asking questions, and staying informed about the status of others' work.
• Takes pride and accountability for service quality, completeness, and the resulting user experience; displays ownership of the data center facilities.
• Embodies the company’s culture and values.

Qualifications

• High school diploma or equivalent; basic knowledge of computer hardware and components; AND experience supporting IT equipment or related technology.

Background Check Requirements
Ability to meet the company, customer, and/or government security screening requirements are required for this role. These requirements include, but are not limited to, the following specialized security screenings:

• Cloud Background Check: This position will require passing the Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications
While not required, we seek:

• Experience supporting IT equipment or related technology.
• Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Equal Opportunity Employer
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, please read more about requesting accommodations.