As a Data Center Technician (DCT), you will stage, set up and perform hardware deployments. You will also perform troubleshooting and diagnostics on equipment, as well as perform hardware decommissions for simple changes and refreshes following Standard Operating Procedures. This role provides an opportunity to deepen your understanding of Data Center standard processes and procedures, develop mentoring skills, and familiarize yourself with security and data management procedures.
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The company’s Cloud Operations & Innovation (CO+I) powers our cloud services, core infrastructure, and foundational technologies for services like Bing, Office 365, and Azure. Your role as a CO+I DCT is crucial in supporting the company's online services while contributing to the personal and professional development of all employees through various training and growth opportunities.
Location
Qatar, Ad-Daw?ah, Doha
Work Conditions
- Fully on-site
- Travel: Less than 25%
Responsibilities
- Performs diagnostics and troubleshooting following standard procedures, quickly identifies the cause(s) of issues, and replaces faulty components with minimal disruption.
- Performs post-execution quality checks and verifies setups according to safety protocols and deployment standards.
- Decommissions hardware for simple changes and refreshes following standard procedures with minimal guidance.
- Follows procedures to report and escalate incidents to appropriate management units.
- Assists and provides guidance to other technicians on complex tasks.
- Completes training aligned to the role and observes experienced technicians for hands-on learning.
- Contributes to a positive team environment by sharing information and participating in regular meetings.
- Displays accountability and ownership of service quality and user experience.
Qualifications
Required Qualifications
- High school diploma or equivalent and basic knowledge of computer hardware and components, along with experience supporting IT equipment or related technology.
Desired Qualifications
- 2+ years' experience supporting IT equipment or technology.
- Relevant certifications such as CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
The company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by local laws, regulations, and ordinances.
