Data Center Technician (Saudi National Only)

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and ensure our customers have continual access to the innovation they rely on. We are looking for Data Center Technicians to join our expanding Infrastructure Operations team.

Data Center Technicians are the primary resolver who troubleshoot and solve a range of datacenter infrastructure issues including hardware, fiber, networking, and related problems. You will oversee the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. You will become the primary resolver for your support team and develop troubleshooting skills on hardware and software cases.

Key Responsibilities

• Follow and maintain the highest safety standards and foster a strong safety culture.
• Diagnose hardware and network problems followed by physical repairs.
• Troubleshoot events within internal Service Level Agreements (SLAs).
• Perform root cause analysis of equipment failures.
• Manual handling and lifting of equipment may be required (weight limits in accordance with regulations).

Requirements

• Experience with computer hardware troubleshooting and repair.
• Bachelor's degree in information technology or computer science.
• Must have Saudi Arabian citizenship.

Preferred Qualifications

• Experience dealing effectively with customers during problem resolution and operating efficiently under pressure.

Work Conditions
AWS values work-life balance, striving for flexibility as part of our working culture to ensure that achieving success at work does not come at the expense of personal sacrifices.