AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We’re looking for talented Data Center Technicians to join our expanding Infrastructure Operations team. Data Center Technicians are the primary resolvers who troubleshoot and solve a range of data center infrastructure issues, including hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in AWS Cloud regions. This role will help you gain troubleshooting skills on different hardware and software cases while engaging with other solution groups for complex problems to drive effective solutions.
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Location
ARE, Abu Dhabi
Key Responsibilities
- Follow and maintain the highest safety standards and promote a world-class safety culture.
- Diagnose hardware and network problems followed by physical repairs.
- Troubleshoot events within internal Service Level Agreements (SLAs).
- Perform root cause analysis of equipment failures.
- Manually handle and lift equipment, adhering to weight limits in accordance with regulations.
Requirements
- 2+ years of computer hardware troubleshooting and repair experience
- 1+ years of computer networking experience
- Bachelor's degree
Preferred Qualifications
- Experience effectively dealing with customers during problem resolution
- Ability to operate efficiently under pressure
Work Conditions
We value work-life harmony and strive for flexibility as part of our working culture. Achieving success at work should never come at the expense of personal sacrifices, and we believe in supporting our employees both in the workplace and at home.
