Responsible for effective delivery of hands-on technical support and installations. This will include server hardware and network break-fix tasks, structured cabling installation, rack deployments and decommissioning activities, site planning, problem escalation, and performing installations in a cloud infrastructure datacenter. Prioritize ticketing queues, resolving incidents and escalations, and clearing blocking issues to enable continued delivery of hands-on technician activities in accordance with internal policies and service level agreements. Provide 24x7 site coverage for cloud infrastructure datacenter sites.
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Location
DUBAI, United Arab Emirates
Requirements
- Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
- Hands-on experience in IT Infrastructure support, server and network maintenance, and structured cabling in a large-scale mission-critical environment
- Hands-on experience and adequate understanding of data center infrastructure and facility operations
- Ability to speak confidently and communicate clearly in a virtual environment
- Strong adherence to processes and procedures and be a Process Champion
- Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
- Experience providing client-facing, direct customer support and service
- Ability to work productively in remote cross-functional teams, resourcefully and independently as an individual
- Highly service-oriented, reliable, responsible, and self-motivated
Responsibilities
- Act as Hardware support expert liaison to other technical & non-technical teams (e.g., networking, compute, compliance, business operations)
- Participate in the installation, monitoring, maintenance, support, and optimization of all production server and network hardware
- System board level repair and fault diagnosis within SLAs
- Structured cabling installation is a significant part of this position
- Planning and commissioning new whitespaces and rack positions
- Rack receiving, installation, and decommissioning activities
- Performing monthly, quarterly, and annual compliance audits
- Adherence to company, site-specific, and customer-specific physical security policies (access control, escort procedures, asset handling)
- Adherence to defined health & safety processes
- Working as part of a multi-disciplinary team
This position requires a blend of technical expertise, strong communication skills, and a commitment to high safety and security standards.
