Data Center Technician/Engineer

AWS has an exciting opportunity for a Data Center Technician/Engineer in Dubai available for a UAE national with a family book. The Data Center Technicians are the primary resolvers who troubleshoot and solve a range of data center infrastructure issues, including but not limited to hardware, fiber, networking, and related problems. You will be part of the Data Center Operations (DCO) team, overseeing the operation and maintenance of the IT infrastructure and hardware for data centers in the company Cloud regions.

Key Responsibilities

• Perform a variety of DCO procedures including break-and-fix repairs, host-level decommissions (HLD), server rack decommissions (SRD), media removal, media destruction, and first responder duties.
• Troubleshoot hardware issues using SOPs and available documentation; escalate when actions deviate from established procedures.
• Operate across one or more process paths within the DCO team, applying knowledge to determine the correct task or procedure — including slight deviations — to achieve desired outcomes.
• Communicate clearly via tickets, SIMs, task tracking entries, and write-ups.
• Deliver work that impacts team metrics including ticket resolution, decom throughput, and safety compliance.
• Adhere to all DC safety protocols during red zone (RZ) and floor operations.

Requirements

• Experience in troubleshooting hardware, networking, and data center infrastructure.
• Ability to operate collaboratively within a diverse team environment.
• Strong communication skills for effective participation in team meetings and reporting.
• Commitment to safety protocols and compliance standards.