Data Center Technicians ATR-C

About the Role
As a Data Center Technician (DCT), you will stage, set up, and perform hardware deployments in a fast-paced, dynamic environment. You will be responsible for troubleshooting and diagnostics on equipment, as well as performing hardware decommissions for simple changes and refreshes following standard operating procedures. This opportunity allows you to deepen your understanding of Data Center standard processes, develop mentoring skills while providing guidance to peers, and familiarize yourself with security and data management procedures, ultimately accelerating your career growth.

The Cloud Operations & Innovation (CO+I) sector powers the company's cloud services, including Bing, Office 365, Xbox, OneDrive, and the company's Azure platform. As a CO+I DCT, you will play a key role in delivering core infrastructure and foundational technologies for the company's online services. The role offers various training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training, and professional certifications.

The company operates a global portfolio of over 200 Data Centers in 32 countries, supporting services for more than 1 billion customers and 20 million businesses across 90 countries. Environmental sustainability and optimization are integral to our data center design and operations, allowing us to meet ever-growing business demands as a world-class cloud provider.

Responsibilities

• Perform diagnostics and troubleshooting following standard procedures, quickly identifying issues and replacing faulty components with minimal disruption to customers and business.
• Conduct post-execution quality checks to verify grounding, staging, labeling, and cabling is compliant with safety protocols and deployment standards.
• Decommission hardware for simple changes and refreshes (e.g., memory upgrades, rebuilds) following standard procedures with minimal guidance.
• Communicate, report, and escalate incidents to appropriate data center operations management, Technician Leads, and engineering specialists.
• Assist and provide guidance to other technicians in completing challenging or complex tasks.
• Complete required training aligned to the role and workload, while observing more experienced technicians for hands-on experience.
• Contribute positively to the team environment by sharing information, participating in team meetings, and staying updated on the status of others' work.
• Take pride and accountability for service quality, completeness, and user experience; embody the company's culture and values.

Qualifications
Required Qualifications:

• High school diploma, GED, or equivalent, with basic knowledge of computer hardware and components, and experience supporting IT equipment or related technology.

Background Check Requirements:

• Ability to meet the company's, customer, and/or government security screening requirements, which include, but are not limited to:
  • Company Cloud Background Check: Required upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Experience supporting IT equipment or related technology.
• Applicable certifications such as CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

The company is an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.