About the Role
As a Data Center Technician (DCT) Manager, you will lead a team of technicians by providing expert guidance in performing hardware deployments, conducting diagnostics on equipment, and managing hardware decommissions. This role is essential in supporting technician performance, prioritizing tasks, and monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs). You will embody leadership principles, offer training to your team, and enhance your career growth.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
The Cloud Operations & Innovation (CO+I) team at the company is pivotal in delivering core infrastructure and foundational technologies for online services such as Bing, Office 365, Xbox, OneDrive, and the Azure platform. CO+I is dedicated to personal and professional development through various training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion training, and professional certifications. The company is committed to empowering every individual and organization, fostering a culture of respect, integrity, and accountability to ensure an inclusive environment where all can thrive.
Responsibilities
- Delivering success through empowerment and accountability by modeling, coaching, and fostering a positive team culture.
- Accountable for overall data center service compliance and quality.
- Provide guidance and ensure team accountability for compliance with Data Center Services (DCS) policies, procedures, and service-change policies.
- Ensure technicians are trained in installation, deployment, replacement, and post-execution quality check processes.
- Verify and correct post-execution quality checks performed by technicians.
- Escalate issues through appropriate channels, follow up on resolutions, and share knowledge of issue resolution with relevant teams.
- Review process changes to evaluate impact on service execution; share pertinent information with stakeholders across functions and disciplines.
- Lead team and triage meetings, prioritize and rebalance work as needed.
- Complete required safety training, lead daily safety briefings, and participate in on-site safety committees.
- Ensure compliance with all safety procedures regarding Personal Protective Equipment (PPE), equipment use, and safety practices.
Qualifications
Required Qualifications
- High school diploma, GED, or equivalent and basic knowledge of computer hardware and components, combined with 3+ years of experience supporting IT equipment or related technology, or related experience working with technical teams.
- At least 1 year of experience directing, supervising, or managing others.
- Ability to work shifts, including non-standard hours such as evenings, nights, weekends, and/or holidays.
Background Check Requirements:
Successful candidates must meet the company's, customer, and/or government security screening requirements, including passing the company Cloud background check upon hire/transfer and every two years thereafter.
Preferred Qualifications
- Associate degree in Computer Science or a related field, or equivalent work experience.
- 4+ years of experience supporting IT equipment or related technology.
- 3+ years of experience in a production, mission-critical 24x7x365 data center environment.
- Relevant certifications such as Information Technology Infrastructure Library (ITIL) Foundation, ASICS/Inventory Control, CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC), Certified Data Center Professional (CDCP), company Certified Professional (MCP), or Six Sigma Green Belt.
- 2+ years of experience leading diverse technical or IT teams of up to ten employees.
This position will be open for a minimum of 5 days, with applications being accepted on an ongoing basis until filled.
The company is an equal opportunity employer and welcomes applications from all qualified candidates without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.
