Data Center Training Specialist, Data Center Learning, AWS

About the Role / About the Job
The company Infrastructure Services owns the design, planning, delivery, and operation of all global infrastructure, ensuring customers have continual access to the innovation they rely on. Based in Riyadh, Saudi Arabia, the Data Center Training Specialist or Customer Success Engineer (CSE) will play a vital role in delivering both internal and external education and training programs. You will collaborate externally with local training institutions, universities, community colleges, and vocational training providers to create long-term local talent pools. Internally, you will work alongside global colleagues on the Data Center Learning team and various cluster specialists to develop the necessary educational mechanisms to support operational growth.

As a CSE, you will serve as the day-to-day voice of Data Center Learning for both internal and external customers and represent their needs back to Data Center Learning. Your responsibilities include tracking key metrics for your clusters, ensuring data accuracy, and managing reporting of these metrics.

Key Job Responsibilities

• Strategic Planning & Development:

  • Develop and execute comprehensive education, pre-skilling, talent pipeline, and training readiness strategies aligned with the company business objectives.
  • Forecast future skill requirements and design programs to meet emerging needs.
  • Build scalable frameworks for program expansion across regions to align training and development initiatives with the company's growth trajectory.

• Program Design & Implementation:

  • Design innovative training programs that bridge identified skill gaps.
  • Collaborate with internal partners to create measurable learning pathways for data center operations careers.
  • Implement blended learning solutions including classroom, online, and hands-on training.
  • Develop frameworks supporting progressive career pathways for your cluster.

• Stakeholder Management & Alliance Building:

  • Build and maintain strategic relationships with key stakeholders across educational institutions, government agencies, and industry partners.
  • Support expansion into new locations by engaging cluster leadership early and assisting them in building training programs as they prepare to launch and expand.
  • Facilitate collaboration among multiple stakeholders to achieve program objectives.
  • Manage complex partner relationships and expectations while creating governance structures for multi-stakeholder initiatives.
  • Develop and maintain executive-level relationships with partner organizations.

• Performance Measurement & Analytics:

  • Establish KPI frameworks for Data Center Learning education and training programs.
  • Implement data collection and analysis processes to track program effectiveness and return on investment.
  • Conduct regular program assessments and adjustments, creating reporting frameworks for various stakeholder groups.

• Innovation & Continuous Improvement:

  • Research and implement best practices in workforce development, leveraging data analytics to drive program improvements.
  • Identify and test new approaches to talent development and scale successful initiatives across regions.

A Day in the Life
At the company, we value diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply. Whether your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, we urge you not to let anything stop you from applying.

Why the Company?
The company is the world’s most comprehensive and broadly adopted cloud platform. We have pioneered cloud computing and continue to innovate. Our commitment to curiosity and connectivity fosters an inclusive team culture. Employee-led and company-sponsored affinity groups promote inclusion, empowering our people to take pride in their uniqueness. Our continual innovation is driven by the diverse voices and perspectives our teams bring to all we do.

Mentorship & Career Growth
We strive to become Earth's Best Employer, continuously raising our performance bar. Here, you will find endless opportunities for knowledge-sharing, mentorship, and career development to help you grow into a well-rounded professional.

Basic Qualifications

• A technical background with some Data Center experience
• Experience developing and delivering presentations to large and diverse audiences
• Bilingual in English and Arabic (written and spoken)
• Experience managing training/learning-related projects or programs

Preferred Qualifications

• Strong quantitative and analytical skills, with the ability to use data and metrics to understand and report on programs/projects and drive necessary actions.
• Basic knowledge of adult learning principles and instructional design
• Experience with educational technology, learning platforms, and developing talent pipelines and career pathways
• Basic knowledge of Data Center Learning’s learning management systems (LMS) & Learn.

Acknowledgement of Country
In the spirit of reconciliation, the company acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement
The company is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected status, fostering an inclusive culture that empowers individuals to achieve the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit the company's accommodation page for more information.