- Description: Denodo is always looking for technical, passionate people to join our Customer Success team. We want a professional who will travel, consult, develop, train, and troubleshoot to enhance our clients’ journey around Data Virtualization. Your mission: to help people realize their full potential through accelerated adoption and productive use of Denodo solutions. In this role, you will successfully employ a combination of high technical expertise and client management skills to conduct on-site and off-site consulting, product implementation, and solutions development in either short or long-term engagements being a critical point of contact for getting things done among Denodo, partners, and client teams.
- Responsibilities & Duties:
- Obtain and maintain strong knowledge of the Denodo Platform, be able to deliver a superb technical pitch, including an overview of our key and advanced features and benefits, services offerings, differentiation, and competitive positioning.
- Constantly learn new things and maintain an overview of modern technologies.
- Be able to address a majority of technical questions concerning customization, integration, enterprise architecture, and general feature/functionality of our product.
- Capable of building and/or leading the development of custom deployments based and beyond client’s requirements.
- Provide timely, prioritized, and complete customer-based feedback to Product Management, Sales, Support, and/or Development regarding client’s business cases, requirements, and issues.
- Train and engage clients in the product architecture, configuration, and use of the Denodo Platform.
- Promote knowledge and best practices while managing deliverables and client expectations.
- Manage client expectations, establish credibility at all levels within the client and build problem-solving partnerships with the client, partners, and colleagues.
- Provide technical consulting, training, and support.
- Develop white papers, presentations, training materials, or documentation on related topics.
- Desired Skills & Experience:
- BS or higher degree in Computer Science or a related field, or equivalent experience in a similar role.
- 5+ years of demonstrated experience as a Data Engineer or a similar role, preferably in the data management or analytics software industry.
- Solid understanding of SQL and a good grasp of relational and analytical database management theory and practice.
- Experience in Java software development, especially in the web and database fields.
- Good knowledge of JDBC, XML, and Web Services APIs.
- Excellent verbal and written communication skills to be able to interact with technical and business counterparts.
- Active listener.
- Strong analytical and problem-solving abilities.
- Lots of curiosity. You never stop learning new things.
- Creativity. We love to be surprised with innovative solutions.
- Be a team worker with a positive attitude.
- Non-mandatory Skills (Nice to have):
- Experience working with GIT or other version control systems.
- Experience working with BigData and/or noSQL environments like Hadoop, MongoDB, ...
- Experience working with caching approaches and technologies such as JCS.
- Experience in Windows & Linux (and UNIX) operating systems in server environments.
- Business software implementation and integration projects (e.g., ETL/Data Warehouse architectures, CEP, BPM).
- Integration with packaged applications (e.g., relational databases, SAP, Siebel, Oracle Financials, Business Intelligence tools, …).
- Industry experience in supporting mission-critical software components.
- Experience in attending customer meetings and writing technical documentation.
- Foreign language skills are a plus.
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