Overview of the Role
Own the full lifecycle of data network and ICT solutions delivered under our AMC contracts — from implementation and configuration to advanced diagnostics, incident resolution, and change management. You'll be hands-on with Cisco and Aruba switches and wireless controllers, manage SLAs, train customers, and coordinate break/fix escalations under pressure. This role is for engineers who want ownership of real infrastructure, not just tickets.
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What You Will Do
- Implement Data Network and ICT solutions in coordination with customers, principals, service providers, and business partners, ensuring delivery meets design parameters.
- Monitor and maintain enterprise-level network hardware and applications at customer premises.
- Perform advanced diagnostics and monitoring of data network infrastructure solutions.
- Configure and install routers, Aruba and Cisco wireless controllers, switches, firewalls, and load balancers.
- Carry out network maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations.
- Manage incidents (break/fix) end-to-end, from diagnosing root causes to coordinating the repair or replacement of failed equipment.
- Deliver preventive maintenance health checks and respond to service requests within SLA requirements.
- Execute change management activities and ensure projects are completed on time, within scope, cost, and quality requirements.
- Provide system usage training to customers.
- Prioritize workload to maximize productivity and minimize customer downtime.
Required Skills to Be Successful
- Hands-on experience installing, configuring, and supporting switches, wireless controllers, routers, proxy servers, WAN accelerators, DNS, and DHCP.
- Full solutions lifecycle experience: requirements gathering, design, testing, documentation, configuration, and maintenance.
- Strong incident and problem management with sharp analytical skills.
- Deep knowledge of networking protocols: IGMP, IPSEC, VRRP, HSRP, STP, OSPF, 802.11, QoS and a solid grasp of the OSI/TCP-IP model.
- Proven hands-on network engineering experience with a track record of on-site customer support.
What Equips You for the Role
- Bachelor's degree in Electronics, Telecom, IT, Computer Science, or a related field.
- Valid CCNP certification in Routing & Switching.
- Minimum 5 years' experience in Data Network, routing/switching, infrastructure, Wi-Fi, and security/firewall solutions.
- Relevant experience in Cisco & Aruba networks (switching & wireless).
- Experience with network monitoring, diagnostic, and analytics tools.
