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Data Platforms Production Support and Operations Lead

Unlock employer Abu Dhabi, United Arab Emirates Posted: 01 Oct 2025

Financial

  • Estimate: $90k - $120k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

The Data Platforms Production Support and Operations Lead is responsible for ensuring the availability, reliability, and performance of enterprise data platforms. This role involves managing day-to-day production operations, conducting regular service reviews with business lines, and overseeing incident and problem management activities. The candidate will act as a key liaison between technical teams and business stakeholders to ensure operational excellence and continuous improvement.

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Responsibilities

  • Ensure high availability and performance of data platforms across on-premise and cloud environments.
  • Conduct regular service review meetings with business lines to discuss incidents, problems, and service performance.
  • Lead incident and problem management processes, including root cause analysis and resolution tracking.
  • Coordinate with infrastructure, Data platforms, and Data Engineering teams to resolve operational issues.
  • Implement and enforce operational best practices, including change management and release governance.
  • Support audit and compliance requirements related to production operations.
  • Drive continuous improvement initiatives to enhance platform stability and service quality.
  • Provide leadership and mentorship to production support team members.

Qualifications

  • 12+ years of experience in production support and operations management for enterprise data platforms.
  • Strong knowledge of data platform technologies including Cloudera, Azure Databricks, Power BI, and Informatica.
  • Experience in incident and problem management frameworks (e.g., ITIL).
  • Proficiency in monitoring tools and operational dashboards.
  • Excellent communication and stakeholder management skills.
  • Ability to lead service review meetings and drive resolution of complex issues.
  • Strong analytical and troubleshooting skills.
  • Experience in banking or financial services industry is preferred.
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