The Data Platforms Production Support and Operations Lead is responsible for ensuring the availability, reliability, and performance of enterprise data platforms. This role involves managing day-to-day production operations, conducting regular service reviews with business lines, and overseeing incident and problem management activities. The candidate will act as a key liaison between technical teams and business stakeholders to ensure operational excellence and continuous improvement.
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Responsibilities
- Ensure high availability and performance of data platforms across on-premise and cloud environments.
- Conduct regular service review meetings with business lines to discuss incidents, problems, and service performance.
- Lead incident and problem management processes, including root cause analysis and resolution tracking.
- Coordinate with infrastructure, Data platforms, and Data Engineering teams to resolve operational issues.
- Implement and enforce operational best practices, including change management and release governance.
- Support audit and compliance requirements related to production operations.
- Drive continuous improvement initiatives to enhance platform stability and service quality.
- Provide leadership and mentorship to production support team members.
Qualifications
- 12+ years of experience in production support and operations management for enterprise data platforms.
- Strong knowledge of data platform technologies including Cloudera, Azure Databricks, Power BI, and Informatica.
- Experience in incident and problem management frameworks (e.g., ITIL).
- Proficiency in monitoring tools and operational dashboards.
- Excellent communication and stakeholder management skills.
- Ability to lead service review meetings and drive resolution of complex issues.
- Strong analytical and troubleshooting skills.
- Experience in banking or financial services industry is preferred.
