Data Platforms Production Support and Operations Lead

The Data Platforms Production Support and Operations Lead is responsible for ensuring the availability, reliability, and performance of enterprise data platforms. This role involves managing day-to-day production operations, conducting regular service reviews with business lines, and overseeing incident and problem management activities. The candidate will act as a key liaison between technical teams and business stakeholders to ensure operational excellence and continuous improvement.

Responsibilities

• Ensure high availability and performance of data platforms across on-premise and cloud environments.
• Conduct regular service review meetings with business lines to discuss incidents, problems, and service performance.
• Lead incident and problem management processes, including root cause analysis and resolution tracking.
• Coordinate with infrastructure, Data platforms, and Data Engineering teams to resolve operational issues.
• Implement and enforce operational best practices, including change management and release governance.
• Support audit and compliance requirements related to production operations.
• Drive continuous improvement initiatives to enhance platform stability and service quality.
• Provide leadership and mentorship to production support team members.

Qualifications

• 12+ years of experience in production support and operations management for enterprise data platforms.
• Strong knowledge of data platform technologies including Cloudera, Azure Databricks, Power BI, and Informatica.
• Experience in incident and problem management frameworks (e.g., ITIL).
• Proficiency in monitoring tools and operational dashboards.
• Excellent communication and stakeholder management skills.
• Ability to lead service review meetings and drive resolution of complex issues.
• Strong analytical and troubleshooting skills.
• Experience in banking or financial services industry is preferred.