Data & Systems Specialist

About the Role
This is an opportunity to support the effective use of data and digital technology within a globally distributed international organization. As a Data & Systems Specialist, you will help maintain reliable data systems, improve information quality, and develop integrations and automated workflows that support teams worldwide. You will work across CRM platforms, reporting tools, digital engagement systems, and emerging AI technologies to strengthen operational efficiency and organizational decision-making. Partnering closely with the Data and Technology Lead, you will translate technical requirements into practical solutions and provide support to colleagues with varying levels of technical expertise. The role combines hands-on data management, systems administration, analytics, and cross-functional project support. It is fully remote and offers the opportunity to contribute to a global mission through responsible, data-driven operations.

Accountabilities
You will support the organization's data infrastructure and digital operations by maintaining system reliability, improving data quality, developing integrations, and delivering actionable insights to internal teams.

Data Management & Quality

• Maintain data quality, consistency, completeness, and reliability across organizational systems.
• Perform data cleaning, validation, transformation, deduplication, and reconciliation.
• Manage data imports, exports, migrations, and bulk updates.
• Identify data quality issues and collaborate with relevant stakeholders to resolve root causes.
• Support the implementation of data standards, structures, and governance practices.
• Handle confidential and sensitive information in accordance with security requirements and organizational policies.

Data Systems & CRM Administration

• Support the administration and effective use of key platforms, including Salesforce CRM, Mailchimp, registration and selection systems, and related tools.
• Configure and maintain system fields, forms, workflows, reports, and user views.
• Assist internal users with data-related questions, troubleshooting, and platform adoption.
• Investigate system issues, identify root causes, and implement appropriate solutions.
• Conduct testing and quality assurance when systems, workflows, or integrations are introduced or updated.
• Maintain technical documentation and contribute to internal user training.

Integrations & Automation

• Build, maintain, monitor, and troubleshoot integrations and automated workflows between platforms.
• Work with REST APIs, webhooks, automation platforms, and related integration technologies.
• Map, transform, and synchronize data across different systems and structures.
• Monitor automated processes and investigate failures, inconsistencies, or unexpected results.
• Identify repetitive processes that could be simplified or improved through automation.
• Collaborate with technical leadership to implement scalable, maintainable solutions.

Reporting & Business Intelligence

• Develop and maintain reports, dashboards, and data visualizations for internal teams and organizational leadership.
• Produce accurate and timely ad hoc reports using organizational data systems.
• Extract, validate, and analyze data using SQL, spreadsheets, CRM reporting tools, and other analytical technologies.
• Maintain consistent reporting definitions and ensure the accuracy of performance metrics.
• Help non-technical stakeholders interpret data and turn findings into actionable insights.

Digital & Engagement Analytics

• Analyze digital engagement across websites, email campaigns, registrations, events, and other participant touchpoints.
• Measure audience engagement, conversion rates, participation, and campaign performance.
• Collaborate with relevant teams to ensure appropriate data is available to evaluate digital initiatives.
• Deliver recurring and project-specific reports to identify trends and improvement opportunities.

AI, Automation & Emerging Technology

• Use AI tools responsibly to improve data analysis, documentation, operational workflows, and productivity.
• Support the development and maintenance of AI-enabled workflows and data processes where appropriate.
• Explore emerging technologies that could improve data operations and organizational effectiveness.
• Test, evaluate, and document new approaches before broader implementation.
• Ensure AI-related activities comply with applicable privacy, security, and data governance requirements.

Project & Team Support

• Support the Data and Technology Lead in delivering data and technology projects.
• Translate defined business and operational requirements into technical tasks and practical solutions.
• Collaborate with internal teams, contractors, vendors, and volunteers.
• Track tasks, dependencies, issues, and deliverables using appropriate project management tools.
• Participate in Agile, Scrum, Kanban, or other delivery processes.
• Maintain clear technical and process documentation to support long-term system reliability and knowledge sharing.

Requirements
The ideal candidate combines hands-on experience in data management, CRM administration, integrations, and reporting with strong analytical skills and the ability to collaborate across international teams. The role also requires alignment with the organization's Christian mission and values.

Education & Professional Experience

• Degree in Computer Science, Engineering, Information Systems, Data Analytics, or a related field preferred.
• At least 3 years of relevant professional experience in data management, analytics, CRM administration, and reporting.
• Experience working with APIs and technologies such as Salesforce, Google Workspace, SQL, data visualization platforms, automation and integration tools, and project management systems is preferred.
• Experience in a multinational organization or international nonprofit environment is an advantage.

Technical Skills

• Demonstrated competency with databases, CRM systems, data integrations, reporting, and related data technologies.
• Working knowledge of SQL or similar query languages.
• Strong proficiency in Google Workspace, particularly Google Sheets.
• Experience with REST APIs, webhooks, automation platforms, and system integrations.
• Experience with CRM platforms, with Salesforce strongly preferred.
• Familiarity with email marketing, registration, event management, or constituent management systems.
• Ability to create reports, dashboards, and data visualizations.
• Effective and responsible use of AI tools, with an openness to emerging technologies.

Professional & Interpersonal Skills

• Strong analytical, problem-solving, and troubleshooting abilities, with excellent attention to detail.
• Proactive, solutions-oriented approach to identifying and resolving technical issues.
• Strong organizational skills and the ability to manage multiple priorities and assignments.
• Ability to document technical processes clearly and consistently.
• Capacity to explain technical information to non-technical audiences.
• Strong relationship-building and collaboration skills across departments, cultures, and time zones.
• Discretion and sound judgment when handling confidential information.
• Excellent written and spoken English communication skills.
• Curious, adaptable, teachable, and willing to learn new technologies and approaches.

Spiritual Alignment

• Committed follower of Jesus Christ.
• Affirmation of the Lausanne Covenant.
• Demonstrates Christian character, integrity, humility, and a servant-hearted approach to work and collaboration.
• Ability to engage respectfully and sensitively with people from diverse Christian theological, denominational, cultural, and geographical backgrounds within the global Christian community.
• Alignment with the mission, vision, and values of the organization.

Benefits

• Fully remote, full-time position, open to candidates worldwide with a reliable internet connection.
• Flexibility to work from anywhere while collaborating effectively across multiple time zones.
• Opportunity to contribute to a global mission through data, technology, and digital transformation.
• Exposure to international projects and collaboration with globally distributed staff, contractors, partners, and volunteers.
• Opportunity to work with modern data systems, CRM platforms, integrations, automation, and emerging AI technologies.
• Close collaboration with the Data and Technology Lead and teams across the organization.
• Potential for a small amount of international travel.
• No salary range or specific healthcare, retirement, or additional financial benefits disclosed.