About the Role:
We are looking for a Database Support Engineer to provide operational support for production databases. This role focuses on ensuring availability, performance, connectivity, backup and recovery, replication monitoring, and resolving database incidents. As a hands-on operational role, the Database Support Engineer will emphasize maintaining production availability, incident handling, proactive detection, adherence to service-level agreements (SLA), operational stability, and decreasing recurring incidents.
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Key Responsibilities:
- Monitor database availability, health, and performance.
- Perform routine database operational health checks.
- Investigate database connection and connection-pool issues.
- Monitor backup jobs and validate successful completion.
- Support database restore and recovery activities.
- Monitor database replication and identify synchronization issues.
- Investigate slow queries and database performance degradation.
- Review database logs and identify abnormal events.
- Monitor storage utilization and database capacity.
- Support user, role, and database access checks according to approved processes.
- Troubleshoot application-to-database connectivity issues.
- Support database incidents and root-cause analysis.
- Coordinate with DBAs, application teams, infrastructure teams, and cloud engineers.
- Maintain database operational runbooks and procedures.
- Validate database health following changes or releases.
Preferred Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering, or equivalent.
- Database administration/support certification is advantageous.
- GCP Cloud SQL experience preferred.
- Experience supporting high-volume transactional platforms.
- Knowledge of database monitoring and observability platforms.
Required Technical / Professional Skills:
- Cloud SQL and/or managed database platforms
- PostgreSQL, MySQL, or equivalent relational databases
- SQL troubleshooting
- Database availability monitoring
- Backup and restore procedures
- Replication concepts
- Connection-pool troubleshooting
- Slow-query identification
- Database logs and diagnostic information
- Storage and performance monitoring
- Database user/access administration fundamentals
- Basic database capacity management
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